Install Base Transaction Stuck Due To Error OKC_CONTRACTS_UNEXP_ERROR (Doc ID 2255011.1)

Last updated on APRIL 13, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to process RMA Receipt, the following error occurs in install base interface.

ERROR
-----------------------
OKC_CONTRACTS_UNEXP_ERROR (SQLcode=100) (SQLerrm=ORA-01403: no data found)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a RMA order for IB trackable item and receive it.
2. The transaction will be found in the IB interface with above error.

Changes

 

Cause

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