My Oracle Support Banner

Order Lines Stuck With Line Status 'Awaiting Reprice - Pricing Error'. (Doc ID 2255030.1)

Last updated on APRIL 19, 2023

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Line workflow reprice at fulfillment is used, after order line is shipped delivery is closed, order line stuck in 'Awaiting Reprice - Pricing Error'

EXPECTED BEHAVIOR

Order lines should be invoiced and closed

Steps to Reproduce the Issue

The issue cannot be reproduced at will, but can be seen with the following steps:
1. Responsibility: Order Management Super User (or equivalent)
2. Navigate to: Orders, Returns > Sales Orders
3. Query the order
Find the order line with workflow error as shown above.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.