Last updated on APRIL 13, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
In 12.1.3, creating service requests unable to select particular serial
Steps To Reproduce
1. Navigate > Service > Service Requests > Create Service Requests
2.Enter item For Example "xxxxx"
3.Click on Serial List Of Values (LOV)
Unable to see particular serial number for example :serial# "yyyyy "
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