Unable To Select Particular Serial Number In Service Request
(Doc ID 2255085.1)
Last updated on FEBRUARY 25, 2019
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
In 12.1.3, creating service requests unable to select particular serial
Steps To Reproduce
============
1. Navigate > Service > Service Requests > Create Service Requests
2.Enter item For Example "xxxxx"
3.Click on Serial List Of Values (LOV)
Unable to see particular serial number for example :serial# "yyyyy "
Changes
Cause
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In this Document
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Cause |
Solution |
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