Unable To Select Particular Serial Number In Service Request

(Doc ID 2255085.1)

Last updated on APRIL 13, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


In 12.1.3, creating service requests unable to select particular  serial

Steps To Reproduce
1. Navigate > Service > Service Requests > Create Service Requests

2.Enter item For Example  "xxxxx"

3.Click on Serial List Of Values (LOV)

Unable to see particular serial number for example :serial# "yyyyy "


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