The Purchase Order Number Displays In The SR But Is Missing When Clicking On The Show Link On Dashboard (Doc ID 2255388.1)

Last updated on JULY 14, 2020

Applies to:

Symptoms

The purchase order number does not show on the service request details from the Field service technician portal unless the SR unless it is updated.

The expectation is that the purchase order number should be on the SR details page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open an SR from the FSTP
2. The purchase order number does not show
3. Click on update SR
4. The PO number shows

Changes

Cause

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