Enabling SSL/TLS Unable To View Service Log Files In OAM in a Load Balancer Environment

(Doc ID 2255486.1)

Last updated on APRIL 18, 2017

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Unable to view service log files from OAM after enabling SSL

Receive error when attempting to view log files from OAM: "Error occurred while processing the request for log file.

Errors can be seen in the log file under $APPLRGF but there is additional notifications related to security in oacore_server1.log, e.g.,

####<Apr 14, 2017 4:41:59 PM CDT> <Notice> <Security> <hostname.domain.com> <oacore_server1> <[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <005JITFZF_lF0FW_pxXBiY00063000005h> <1492206119489> <BEA-090169> <Loading trusted certificates from the jks keystore file $OA_JRE_TOP/lib/security /lib/security/cacerts.>
####<Apr 14, 2017 4:41:59 PM CDT> <Alert> <Security> <hostname.domain.com> <oacore_server1> <[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <005JITFZF_lF0FW_pxXBiY00063000005h> <1492206119593> <BEA-090152> <Demo trusted CA certificate is being used in production mode: [

Changes

Enabled SSL/TLS on the apps tier (not on LB)

Cause

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