Error "Please enter a quantity for planned effort" when try to manually schedule a service request task (Doc ID 2255700.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version,

In the Service Request form, when attempting to create a field service task and schedule it manually, the following error occurs.

ERROR
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Please enter a quantity for planned efforts


STEPS
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The issue can be reproduced at will with the following steps:

1 - Create a SR
2 - Create a Task in Pending status - Planned effort UOM defaults to 8 hours, Planned start time & end time defaults to current time
3 - Manually assign the task to a resource - Works fine
4 - Enter schedule start date. Schedule end date is calculated as schedule start date + 8 hours
5 - At this point of time, the planned effort hours disappear but the effort UOM remains as "Hours".



Changes

 

Cause

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