Error "Please enter a quantity for planned effort" when try to manually schedule a service request task
(Doc ID 2255700.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
On : 12.2.5 version,
In the Service Request form, when attempting to create a field service task and schedule it manually, the following error occurs.
Please enter a quantity for planned efforts
The issue can be reproduced at will with the following steps:
1 - Create a SR
2 - Create a Task in Pending status - Planned effort UOM defaults to 8 hours, Planned start time & end time defaults to current time
3 - Manually assign the task to a resource - Works fine
4 - Enter schedule start date. Schedule end date is calculated as schedule start date + 8 hours
5 - At this point of time, the planned effort hours disappear but the effort UOM remains as "Hours".
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document