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TeleService: Error "Please enter a quantity for planned effort" When Trying to Manually Schedule a SR Task (Doc ID 2255700.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.


In the Service Request form, when attempting to create a Field Service Task and schedule it manually, the following error occurs.

Please enter a quantity for planned efforts

The issue can be reproduced at will with the following steps:

1 - Create a Service Request
2 - Create a Task in Pending status.
      . Planned Effort UOM defaults to 8 hours
      . Planned Start Time & End Time default to current time
3 - Manually assign the Task to a Resource.
     This works fine.
4 - Enter Schedule Start Date.
     Schedule End Date is calculated as Schedule Start Date + 8 hours
5 - At this point of time, the Planned Effort hours disappear but the effort UOM remains as "Hours".




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