My Oracle Support Banner

R12:AP/XLA: Credit Memo Fails With The Subledger Journal Entry Does Not Balance In The Entered Currency (Doc ID 2255715.1)

Last updated on MAY 02, 2019

Applies to:

Oracle Payables - Version 12.1.1 and later
Information in this document applies to any platform.


When attempting to account a credit memo invoice the following error occurs.

0 The subledger journal entry does not balance in the entered currency. Please verify the entered amounts on the journal entry lines.


Since the failed / wrong unaccounted transaction(s) is known, the standard workaround is to run the sweep program (in the Control Period window). This will allow business to move the transaction(s) to the next period and book a manual GL journal until it is resolved. This is a commonly accepted practice so that the period can be physically closed. The standard sweep functionality is provided specifically for closing and moves the event and respective transaction rows to the next period, stamping it with the first date of the next period.

a. Go to Control Period window
b. Change status to Closed for the period
c. Message will appear about exceptions
d. Click SWEEP button
e. The next period should default for the period to sweep to
f. Accept it
g. Save


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.