When Trying To Create A Subscription Contract From Sales Order The Process Ends In Error (Doc ID 2255718.1)

Last updated on APRIL 18, 2017

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
---------------

Processing order from OM
The service lines are processed as expected but the subscription ones fail.

EXPECTED BEHAVIOR
-----------------------
Subscription lines to process successfully

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an item flagged as Subscription and attached the subscription template to it. The item is defined with a UOM of YEAR and the duration is 1 Year
2. Add the subcription item to the Pricelist
3. Create a sales order with a single line for the subscription item and capture the details in the service tab of the Sales Order.
4. Save the order and book

5. Run Service Contracts Order Processing Program
The program ends Completed - Normal

6 When going to the REPROCESS ORDER function, the sales order/line ends in error

  Request ID : 17287709; Coverage Not Associated with 8295 OR Coverage Type mismatch;

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully process order and create contracts for orders with subscription lines

Changes

 

Cause

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