Depot Repair - Service Codes: Issues with List of Values (LOV). No Values for Service Code (Repair Order form) or Category (Setup form) (Doc ID 2255803.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

* Issue 1: Service Code LOV is not showing any value in the Diagnostics tab while creating Repair Order.

* Issue 2: Category LOV in not showing any value in the Domains tab while setting up Service Codes.


* Issue 1: Repair Orders form

   Steps:

   - Create Service Request
   - Enter Customer information, SR attributes
   - Select Item (i.e. ABC123)
   - Create Repair Order
   - Select Item (i.e. ABC123)

   - Navigate to the Diagnostics tab
   - Go to the Service Codes field (far right)

   => LOV: empty

   What is Working:

   The Service Codes setup form does show some values:

      DPI002 - Preparation of...
      PDI001 - Prepration of elec...... (Active From 05-MAR-2017)
      ...

      For Service Code 'DPI002':
           => 'Domains' subtab shows Item = DPI002
           => 'Bills and Routings' subtab shows a value for Organization and Reference

* Issue 2: Depot Setup > Service Codes

   Steps:

     - Highlight a Service Code
     - In the Domains tab:
            . Select Type = 'Category'
            . Category   => LOV is empty.

Cause

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