Row Gaps While Exporting Data From Claims Page

(Doc ID 2255942.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.


When a user navigates to Claims tab in Channel Revenue AR Deduction Settlement, personalizes a search, and clicks on the Export icon, the resulting file, when opened in Excel, has gaps in the rows. These gaps are random and cause data sometimes to appear in different columns than the headings.

The issue can be reproduced at will with the following steps:
1. Login as Trade management admin
2. Claims
3. Personalizes a search
4. Click on Export Icon
5. Results file
6. Gaps in the rows




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