Unable To View Open Claims When Searching By Receipt (Doc ID 2256209.1)

Last updated on APRIL 18, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In CHRM, unable to view open claims on a specific receipt by searching by receipt. After entering "Receipt Number" and clicking "Search" it brings up all open claims for the customer.

Steps:
---------
Trade Management > Claims > Mass Settlement > Create
After entering the Operating Unit and Customer Name I enter "Receipt Number". Then Search.
The Open Claims that are found after the Search are not in relation to the Receipt. Only the Customer.

Cause

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