R12 E-Business Suite Worklfow Notification Mailer Crashes / Shuts Down With Error 'java.lang.ArrayIndexOutOfBoundsException at NotificationFormatter.handleAddrEndTag(NotificationFormatter.java' When Max Error Count Is Reached (Doc ID 2256476.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite R12 Workflow, Workflow Mailer Outbound Processing issues

 

 

Workflow mailer is going down, and / or crashing at startup.

The following errors appear in the mailer log file:

[GC 232750K->140872K(333740K), 0.0083971 secs]
:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThread
Group]:1852065592:25107:1491235825548:60:UNEXPECTED:[SVC-GSM-WFMLRSVC-860038-10006 :oracle.apps.fnd.cp.gsc.Processor.run()]:java.lang.ArrayIndexOutOfBounds
Exception: 0
  at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleAddrEndTag(NotificationFormatter.java:2488)
  at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:550)
  at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:210)
  at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1318)
  at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:336)
  at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:303)
  at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:320)
  at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:346)
  at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:77)
  at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:793)
  at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:604)
  at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283)
  at java.lang.Thread.run(Thread.java:745)

Cause

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