Duplicate SRs Created In ISupport (Doc ID 2256589.1)

Last updated on APRIL 19, 2017

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Multiple service requests are getting created on clicking Submit button in iSupport.

EXPECTED BEHAVIOR
-----------------------
One service request should be created on submission from iSupport.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Navigate to iSupport Business User (R) -> Dashboard, proceed with Create Service Request from Quick links.
2. Select the request type and on providing mandatory details, proceed with Submit (B).
3. Duplicate service requests got created.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms