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Account Description Page Fails To Load After Updating Payment Terms JBO-25003: Object AcctOviewAM.HzPuiCustActAM (Doc ID 2256890.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

Release 12.2.5 version (upgrade from 12.2.4)

Navigation Path: (R) Receivables Manager -> Customers Module, Account Description page fails to load after updating anything on the profile page.


ERROR
-----------------------
oracle.apps.fnd.framework.OAException: oracle.jbo.NoObjException: JBO-25003: Object AcctOviewAM.HzPuiCustActAM of type ApplicationModule not found

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Click on Customer name and under Accounts
2. Click on customer under Account Description.
3. Click on Account Profile and change anything under profile tab
(ie Payment Terms).
4. Save/apply then go back into customer account
5. Click on description. When trying to access again, encounter
a random error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the profile details can not be updated after moving to 12.2.5

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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