Exception Reconfiguring Existing Orders - UI template (template_id=1234) is a published UI template and can only be used in a publication mode (Doc ID 2257255.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Symptoms

On : 12.1.3.31.10 version, Runtime UI

When attempting to reconfigure existing orders previously configured, the following error occurs. The problem does not occur for new sales order configurations.

ERROR
-----------------------
Current UI (ui_def_id=123456) is a non-published UI or is a published UI but launched without doing a publication lookup. However the UI template (template_id=1234) is a published UI template and can only be used in a publication mode.
java.lang.RuntimeException: Current UI (ui_def_id=93800) is a non-published UI or is a published UI but launched without doing a publication lookup. However the UI template (template_id=1234) is a published UI template and can only be used in a publication mode.
at oracle.apps.cz.runtime.oa.data.server.UiInstanceAMImpl.getUiTemplateById(UiInstanceAMImpl.java:493)
at oracle.apps.cz.runtime.oa.data.server.UiInstanceAMImpl.getUiTemplateByType(UiInstanceAMImpl.java:448)
at oracle.apps.cz.runtime.oa.server.CZApplicationModuleImpl.getTemplateByContentType(CZApplicationModuleImpl.java:3273)
at oracle.apps.cz.runtime.oa.webui.ActionGoToSummary.findSummaryPage(ActionGoToSummary.java:74)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Order Management responsibility
2. Navigate to Sales Orders
3. Query an existing sales order
4. Open the order and navigate to the Lines tab
5. Click on the Configurator button for the ATO model
6. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reconfigure the model as needed. This means that revenue orders that require changes cannot be shipped for revenue.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.