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Warranties & Service Programs: Coverages & Entitlements FAQ (Doc ID 225739.1)

Last updated on MAY 15, 2023

Applies to:

Oracle Service Contracts - Version 11.5.9 and later
Information in this document applies to any platform.

Purpose

 This document explains how the integration between Service Contracts and Service works for Entitlement processing.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 What is the Entitlements Process?
 How do Coverage Templates affect my Contracts?
 How to define a Coverage Template?
 How can a Coverage Template be amended?
 Where do I find documentation related to the information presented in the FAQ?
References

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