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Deleting Order From Quick Sales Order Form In MOAC Responsibility Results In Error Loop (Doc ID 2258056.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.


On :  12.2.4

In November of 2016 customer re implemented Oracle, moving from 12.1.3 to  12.2.4 as the company restructured their GL  - and thus utilizing the features of MOAC (Multi Organization Access Control )
Current value for the profile  "MO:Default Operating Unit" = null

When deleting a order from the Quick Sales Order form using  MOAC responsibility , customer encounters error(s)  which continue to loop.
Customer must hard boot (kill )  the instance to exit the form.

Reviewed customers personalizations for this form =  40, which are disabled when performing the FRD debug . FRD Debug is not getting generated as the session must be killed to exit

Customer has "regened" all the ONT forms

User-Defined Exception
Operating Unit is required to determine the value of a System Parameter
ORG ID is required
APP-ONT-251171: Please select an Order Type

The issue can be reproduced at will with the following steps:

When we delete an 'ENTERED' order from the Quick Sales Order form using a MOAC responsibility, we encounter an error loop that we can not exit from.
Steps to recreate:
1) Create new sales order header from a MOAC responsibility using the Quick Sales Order form.
2) SAVE order header to generate an order number.
3) DELETE order from within the Quick Sales Order form using  the red X in  MOAC responsibility
4) SAVE.
5) The following error messages will pop up
a. User-Defined Exception
b. Operating Unit is required to determine the value of a System Parameter
c. ORG ID is required
d. APP-ONT-251171: Please select an Order Type
e. The error messages will continue endlessly and the only way to get out of them is with a hard exit.
Note this appears to be similar to a problem that was solved in 11i on BUG ID 1751171

The issue has the following business impact:
Due to this issue, users cannot cancel orders without bringing down the system


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