V5: Not Able To See Filter Result Under Breadcrumbs Section (Doc ID 2258536.1)

Last updated on APRIL 25, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Endeca Integration

ACTUAL BEHAVIOR
---------------
You can see that the guided navigation section is working fine in your pre-production instance for AR Endeca User.  You were able to apply filters from the guided navigation and the filtered results were getting listed in breadcrumbs section.

But when you tried the same scenario for AR Endeca User in your production instance after migration, you were able to apply the filters and the page components were getting populated accordingly, however, the breadcrumbs section was not showing the filter result which was applied.

EXPECTED BEHAVIOR
-----------------------
Expect production instance to work the same as pre-production and the breadcrumbs section to be populated the same as in pre-production.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup pre-production Endeca instance and see expected results in the breadcrumbs section.
2. Setup production Endeca instance but are not seeing the expected results in the breadcrumbs section.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot do not see the filter result in the breadcrumbs section.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms