Default Printer Is Not Printing Custom Pick Slip Post RPC5 Patch (Doc ID 2258634.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, WMS, Shipping & Transportation

ACTUAL BEHAVIOR
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Default printer information has been defined in the Shipping setup under documents.
Customer has custom pick slip that was printing to the printer that has been defined in the setups. However post application of the RPC5 patch the pick slip program runs normal and generates the pick slip however it is not printing automatically to the defined printer.


Under the order management responsibility customer has verified in Shipping > Setp > Documents > Choose Printers and then navigating to the document customer has verified that at the site level the printer is setup correctly and the enabled and default boxes are checked.


EXPECTED BEHAVIOR
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The expectation is that when the pick slip program runs the pick slip which is generated should also print on the default printer. Since this is not working customer must manually reprint a copy everytime the pick slip program completes.


STEPS
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The issue can be reproduced at will with the following steps:

1. Set up default printer in "Choose Documents and Labels Printers" form
2. Process Pick Release
3. Reports included in document set are not sent to the printer defined

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate custom pickslip

Cause

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