When Attempting to View Territories Error Occurs if Customer Name Qualifier is Longer Than 100 Characters

(Doc ID 2258731.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Territory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Territory Definition

When attempting to view some territories in Territories Management, the following error occurs.

ERROR
-----------------------
An unexpected error has happened.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to territory Management responsibility
2. Territory administration ->Territories
3. Search for territories -> Error happens

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view some of the territories if the customer name qualifier is longer than 100 characters.

Changes

 

Cause

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