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When Attempting to View Territories Error Occurs if Customer Name Qualifier is Longer Than 100 Characters (Doc ID 2258731.1)

Last updated on JULY 12, 2019

Applies to:

Oracle Territory Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Territory Definition

When attempting to view some territories in Territories Management, the following error occurs.

An unexpected error has happened.

The issue can be reproduced at will with the following steps:
1. Go to territory Management responsibility
2. Territory administration ->Territories
3. Search for territories -> Error happens

The issue has the following business impact:
Due to this issue, users cannot view some of the territories if the customer name qualifier is longer than 100 characters.


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