Incorrect Item Description is Displayed in the Lease Center (Doc ID 2258930.1)

Last updated on APRIL 25, 2017

Applies to:

Oracle Lease and Finance Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Customer Service

ACTUAL BEHAVIOR
---------------
The Asset Details form the Item Description is not displaying the expected value.

EXPECTED BEHAVIOR
-----------------------
Expect the value from Inventory to be displayed

STEPS
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The issue can be reproduced at will with the following steps:
1. Book a contract.
2. Open the contract in the Lease Center.
3. Select the Asset tab.
4. Click the Asset Details button.
5. Check the Item Desciption and verify that against the Item Description in Inventory

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users could be confused as to what item is used.

Changes

 

Cause

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