Unable to Update Terms within Service Conrtact when Contract Number Greater than 40 chars
Last updated on APRIL 26, 2017
Applies to:Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Service Authoring
Instance : Production
Error receiving on proceeding with update/delete/inclusion of clause over template of Service Contract.
Record has been updated. Please requery to see change.
The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager (R) -> Contract Administration -> Launchpad, search for a service contract with greater than 40 chars long.
2. Under Administration tab, click on contract terms and proceed with adding new clause.
3. Receive stated error even for deletion or update of the existing clause.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms