Last updated on APRIL 26, 2017
Applies to:Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.
Item A is setup as Serial Controlled at Sales Order Issue in ORG1, ORG2 but in ORG3 i.e. repair org, Item A, Serial Number 1 is defined as Serial Controlled at Receipt
1 - Item A , Serial Number 1 was shipped from ORG1 to Org2 against as ISO
2 - in ORG 2, Item A, Serial Number 1 was received without mentioning Serial Number as item is Serial controlled at Sales Order Issue.
- Step 1 expired the IB for Item A, Serial Number 1 with status IN_TRANSIT
- Step 2 created a new IB instance for Item A without Serial Number in ORG 2
3 - In ORG2, Item A was WIP issued to an Assembly for Item B
4 - in ORG 2, Item B is shipped to a customer
- Note - Item B was shipped out to customer, Item A, Serial Number 1 is a sub assembly of the Item B.
- Now we have Item A, Serial Number 1 as expired and now Customer has sent Item A, Serial Number 1 for repair.
Install Base is expired as wrong Installed Location, It should have expired as location as HZ_Party location for the customer.
Also the IB can not track the above mentioned transaction history as Serial Number is no more mentioned in the IB.
As normal process, IB will not allow users to enter the serial number in Service Request Form, instead, System will allow user to receive the Item and Serial Number if they perform a standard receipt transaction against the RMA line.
Now Since the RMA Line is standard receipt, We have this IB Error for issue - "SERIAL NUMBER & TOKEN IS DEFINED IN A DIFFERENT ORGANIZATION"
This business flow needs to be supported in Install Base.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms