Encountering FRM-40010 While Opening Directory Assistance In Lease Center Agent (Doc ID 2260068.1)

Last updated on APRIL 27, 2017

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Customer Service

When selecting the menu option Directory Assistance in the Lease Center Agent responsibility the following error is received:

ERROR
-----------------------
FRM-40010: Cannot read form /global/oracle/viscrm13/fs1/EBSapps/appl/ast/12.0.0/forms/US/ASTDIRAS.fmx.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in and select the Lease Center Agent responsibility
2. Select Directory Assistance from the menu


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open the Directory Assistance form.

Changes

 

Cause

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