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Encountering FRM-40010 While Opening Directory Assistance In Lease Center Agent (Doc ID 2260068.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Customer Service

When selecting the menu option Directory Assistance in the Lease Center Agent responsibility the following error is received:

ERROR
-----------------------
FRM-40010: Cannot read form /path/ASTDIRAS.fmx

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in and select the Lease Center Agent responsibility
2. Select Directory Assistance from the menu


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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