Emails Stuck In The Retry Folder (Doc ID 2260232.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Other Components

When attempting to download the emails by the Download Processor
the following error occurs.

ERROR
-----------------------
javax.mail.MessagingException: Failed to load IMAP envelope at com.sun.mail.imap.IMAPMessage.loadEnvelope(IMAPMessage.java:1069)
at com.sun.mail.imap.IMAPMessage.getFrom(IMAPMessage.java:194)
at oracle.apps.iem.emta.message.QueueDataParser.dumpQueueData(QueueDataParser.java:117)
at oracle.apps.iem.emta.broker.PrepBroker.getQueueData(PrepBroker.java:472)
at oracle.apps.iem.emta.broker.PrepBroker.preprocess(PrepBroker.java:345)
at oracle.apps.iem.emta.broker.PrepBroker.procMails(PrepBroker.java:186)
at oracle.apps.iem.emta.broker.BrokerHandler.procMail(BrokerHandler.java:75)
at oracle.apps.iem.emta.controller.Worker.run(Worker.java:156) at java.lang.Thread.run(Thread.java:619)

javax.mail.MessagingException: * BYE System Error; nested exception is: com.sun.mail.iap.ConnectionException: * BYE System Error at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:817)
at oracle.apps.iem.emta.account.EMCFolderManager.getFolder(EMCFolderManager.java:160)
at oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:224)
at oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:266)
at oracle.apps.iem.emta.util.MonitorUtil.createAcctStatus(MonitorUtil.java:112)
at oracle.apps.iem.emta.controller.Worker.run(Worker.java:155) at java.lang.Thread.run(Thread.java:619)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send a Email to email account.
2. Check if the email reaches the Inbox.
3. The download processor is Active but the emails not moved to processed folder. It moved to retry folder.

Changes

 

Cause

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