Error When Trying To Update Asset In Self-service (Doc ID 2260368.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to update some Asset Numbers in self service, the following error occurs.


ERROR

You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Navigate to Maintenance Super User > Assets – >Search for asset
3. Click on Update Asset Icon
4. Get the aforementioned error message.



Cause

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