Unable To Settle An OPM Claim With The Type As Previous Open Debit

(Doc ID 2260478.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Trade Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Trade Management > Claims,

Getting error while settling an Overpayment claim with 'Previous Open Debit'

 

Problem Description

---------------------

An Overpayment claim is created through claim investigation from AR Receipts.

Getting an error 'Please enter previous open credit or previous open debit information for the selected settlement method' when trying to settle through

Previous Open Debit settlement type.

 

Error Codes

-----------

Please enter previous open credit or previous open debit information for the selected settlement method

Error
New1: l_claim.pre_auth_deduction_number:
New1: l_claim.customer_ref_number
Length of l_claim.customer_ref_number
New1: l_claim.offer_id
New1: l_claim.payment_method
OZF_CLAIM_UTILITY_PVT.Check_Claim_access: start
user_id=100001105 update_access is F
claim access is F
OZF_CLAIM_UTILITY_PVT.Check_Claim_access: end
l_claim.offer_id :
l_old_offer_id :
New1: l_claim.settled_from11
l_claim.offer_id1 :
l_old_offer_id1 :
New1: l_claim.settled_from22
l_return status from Claim Association =S
Claim Payment Method Given =PREV_OPEN_DEBIT
Claim ID =78063921
l_activity_id =
l_claim.offer_id =
l_claim.claim_class =OVERPAYMENT
OZF_CLAIM_SETTLEMENT_PVT.Complete_Settlement : start
l_app_match_cr :F
l_app_new_cr :F
p_claim_rec.settled_from :
p_claim_rec.payment_reference_number :40521964
p_claim_rec.payment_reference_id:
OZF_CLAIM_SETTLEMENT_PVT.Complete_Claim_for_Completion : start
OZF_CLAIM_SETTLEMENT_VAL_PVT.Complete_Claim_Validation : start
p_claim_rec.payment_method:PREV_OPEN_DEBIT
OZF_AR_VALIDATION_PVT.Complete_AR_Validation : start
Please enter previous open credit or previous open debit information for the selected settlement method.

Changes

 

Cause

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