While Changing Owner Getting Error: Failure Of Web Server Bridge (Doc ID 2261080.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Installed Base - Version 12.2.3 and later
Oracle Service Contracts - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 Production

When attempting to change owner on an Instance, the following error occurs.

ERROR
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Failure of Web Server bridge

STEPS
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The issue can be reproduced at will with the following steps:

1. Oracle Installed Base Agent User >> Item Instance >> Item Instances

2. Query for an existing instance

3. Click on the 'Update Instance' icon (pencil)

4. Click on the 'Change Owner' button

5. Enter the desired changes

6. Click on the 'Apply' button

7. Receive the error message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users must log out and back in to the system to continue working.

Cause

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