After Enabling GPS Scheduling Mobile Field Service Users Start Receiving Deferred Message Alerts CSF_GPS_UNKNOWN_ERROR
Last updated on MAY 01, 2017
Applies to:Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3
After enabling GPS Scheduling Mobile field service users start receiving Deferred message alerts every few minutes on their device.
Deferred Message Alert
You have a new deferred transaction.
Mobile data uploaded by <username> in transaction 1498 has deferred.
An error occured in the following
transaction of the mobile data upload process.
Please check error details below and take the necessary action.
Transaction ID: 1498
Transacted on 02-MAR-2017
Error message: CSF_GPS_UNKNOWN_ERROR
(P_TEXT=1400ORA-01400: cannot insert null into
The issue can be reproduced at will with the following steps:
1. Enable GPS scheduling
2. Set profile 'CSF: Technician geocode update interval' at the site level.
3. Mobile field service users start receiving deferred alerts.
Set profile 'CSF: Technician geocode update interval' at the site level.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms