After Enabling GPS Scheduling Mobile Field Service Users Start Receiving Deferred Message Alerts CSF_GPS_UNKNOWN_ERROR (Doc ID 2261116.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3

After enabling GPS Scheduling Mobile field service users start receiving Deferred message alerts every few minutes on their device.

ERROR
-----------------------

Deferred Message Alert
You have a new deferred transaction.


Subject
Mobile data uploaded by <username> in transaction 1498 has deferred.
An error occured in the following
transaction of the mobile data upload process.
Please check error details below and take the necessary action.

Transaction details
Transaction ID: 1498
sequence: 1
Transacted on 02-MAR-2017

Error details.
Publication item:
CSM_GPS_LOCATION_FEEDS

Error message: CSF_GPS_UNKNOWN_ERROR
(P_TEXT=1400ORA-01400: cannot insert null into
("CSF"."CSF.GPS.DEVICES"."DEVICE_TAG"))


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable GPS scheduling
2. Set profile 'CSF: Technician geocode update interval' at the site level.
3. Mobile field service users start receiving deferred alerts.


Changes

 Applied patches

19261174:R12.CSR.B
24292872:R12.CSR.B
24614032:R12.CSR.B
22757089:R12.CSM.B

Set profile 'CSF: Technician geocode update interval' at the site level.

Cause

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