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iSupport: Error "You do not have access to this Service Request" While Trying to View Service Requests (Doc ID 2261326.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On 12.2.5 -

When an attempt is made to view a service request in Oracle iSupport, get the following error:

ERROR
-----------------------
'You do not have access to this service request'.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the View Service Requests Page
2. Click on a request

=> The error page appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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