iSupport: Error "You do not have access to this Service Request" While Trying to View Service Requests (Doc ID 2261326.1)

Last updated on MAY 02, 2017

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service Request


When an attempt is made to view a service request in isupport, get the following error

1. Open the View Service Requests Page
2. Click on a request

The error page appears.

 

ERROR
-----------------------
'You do not have access to this service request'.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the View Service Requests Page
2. Click on a request




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms