R12 E-Business Suite Oracle Mobile Approvals App Not Working With SSO And Redirects Users To SSO Login In A Mobile Browser Due To Access Gate Error 'FndMobileSsoLogin doGet SEVERE: oracle.apps.fnd.ext.sso.MobileSsoLogin:doGet() - Initialization failed' (Doc ID 2261589.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Mobile Application Server - Version 12.1.3 and later
Oracle E-Business Suite Mobile - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

E-Business Suite R12 Mobile, Mobile Applications Related issues




User login through the Oracle Mobile Approvals App does not work with SSO and redirects to the E-Business SSO login page in mobile browsers.

Login fails with any of the following errors:

'FndMobileSsoLogin doGet SEVERE: oracle.apps.fnd.ext.sso.MobileSsoLogin:doGet() - Initialization failed with status=-1'

'oracle.apps.fnd.ext.sso.FndServiceDiscoverer:ping() fails'

'OA_HTML/RF.jsp?function_id=WF_WL_SERVICE_SEARCH_FILTER failed with a 401 'invalid credentials'

When logging into the Approvals app, it should login to the user interface and not redirect / open in a web browser.

The issue can be reproduced at will with the following steps:
1. Open the mobile approvals application
2. Login
3. Redirects to web browser SSO login, we see a flicker of pending approval and a blank screen appears.

The issue has the following business impact:
Due to this issue, users cannot use the Mobile Application.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms