Service End Date Null after Pricing - Modifier not Applied as a Result

(Doc ID 2261826.1)

Last updated on MAY 24, 2017

Applies to:

Oracle Quoting - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, HTML User Interface

 

Modifier having  a dependency on service start date errors out after quote is priced.

The following error is seen when attempting to apply a discount to a service item;

ERROR
-----------------------
  Service effective dates or source uom & duration cannot be null.
  APP-236113. FER: Formula NI SW Service
  Step Number: 1
  This function Get_Custom_Price returned null value/errored.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new quote
2. Enter all service reference info, and then save it.
3. Click Actions button, select Price Adjustments menu, show the Price Adjustment form.
4. Add one new discount modifiers, enter the value, change reason etc fields.
5. Click Apply button, then the error show up.

 

Changes

 

Cause

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