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Service End Date Null after Pricing - Modifier not Applied as a Result (Doc ID 2261826.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Quoting - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

 HTML User Interface

 

The service date is nulled when trying to update Selling Price field for service lines of a configurable item

OR

 

Modifier having a dependency on service start date errors out after quote is priced.

The following error is seen when attempting to apply a discount to a service item;

ERROR
-----------------------
  Service effective dates or source uom & duration cannot be null.
  APP-236113. FER: Formula NI SW Service
  Step Number: 1
  This function Get_Custom_Price returned null value/errored.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new quote
2. Enter all service reference info, and then save it.

3. 

Update the selling price field for configurable model

    OR


Click Actions button, select Price Adjustments menu, show the Price Adjustment form.

4. Add one new discount modifiers, enter the value, change reason etc fields.
5. Click Apply button

Find the aso_quote_lines_all.end_date_active is null

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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