Loans To Payables Integration Is Not Working For EFT Payments (Doc ID 2261953.1)

Last updated on MAY 21, 2018

Applies to:

Symptoms

On : 12.2.4 version,

ACTUAL BEHAVIOR
---------------
Loans to Payables integration is not working for EFT.


Loan error in the PPR:
===========================
External payee id could not be derived for document based on payee context (payee id, payee party id, supplier site id, org and payment function)

Refunds work to this same account, so the account is not the problem.


EXPECTED BEHAVIOR
-----------------------
Expect EFT payment will work without having to process a refund first.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Loan for a Person party.
2. Create the disbursement for payment type EFT. Note, you cannot populate the Bank Account field.
3. Unable to make the payment as there is no record in the IBY_EXTERNAL_PAYEES_ALL.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make EFT payments..

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.