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Performance Issue with Benefits Confirmation and Summary Taking 24 Hours for 1 Employee (Doc ID 2262092.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When submitting the Benefits Reports Wrapper Process > Benefits Confirmation and Summary Report for one employee, the process takes over 24 hours to complete.

EXPECTED BEHAVIOR
-----------------------
Expect the process to complete in minutes or less for one employee.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Select Request Name "Benefits Reports Wrapper Process".
4. Enter the below parameters:
-Report Name: Benefits Confirmation and Summary Report
-Effective Date: -Person:


Cause

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In this Document
Symptoms
Cause
Solution
References


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