Customer Form Does Not Retrieve Results Using Oracle Customer Online Responsibility In Non DQM Setup (Doc ID 2262198.1)

Last updated on MAY 07, 2017

Applies to:

Oracle Customers Online - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Customer Tab.

ACTUAL BEHAVIOR
---------------
While trying to query for a customer type Person in Oracle Customers Online (OCO), in a Non DQM environment; notice that the query does not retrieve any rows
The same query performed using Receivables Responsibility, returns rows.

EXPECTED BEHAVIOR
-----------------------
Expect the query to return the customer record if DQM is not used.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Customer Librarian Superuser
2. Navigation: Customer > Person > Query for a customer type person
3. Notice no results are returned.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot query customers in OCO and this is impacting the UAT deadline.

Cause

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