Customer Form Does Not Retrieve Results Using Oracle Customer Online Responsibility In Non DQM Setup

(Doc ID 2262198.1)

Last updated on MAY 07, 2017

Applies to:

Oracle Customers Online - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Customer Tab.

While trying to query for a customer type Person in Oracle Customers Online (OCO), in a Non DQM environment; notice that the query does not retrieve any rows
The same query performed using Receivables Responsibility, returns rows.

Expect the query to return the customer record if DQM is not used.

The issue can be reproduced at will with the following steps:
1. Responsibility: Customer Librarian Superuser
2. Navigation: Customer > Person > Query for a customer type person
3. Notice no results are returned.

The issue has the following business impact:
Due to this issue, users cannot query customers in OCO and this is impacting the UAT deadline.


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