Customer Form Does Not Retrieve Results Using Oracle Customer Online Responsibility In Non DQM Setup
(Doc ID 2262198.1)
Last updated on OCTOBER 13, 2022
Applies to:
Oracle Customers Online - Version 12.2 and later Information in this document applies to any platform.
Symptoms
On : 12.2 version, Customer Tab.
ACTUAL BEHAVIOR --------------- While trying to query for a customer type Person in Oracle Customers Online (OCO), in a Non DQM environment; notice that the query does not retrieve any rows The same query performed using Receivables Responsibility, returns rows.
EXPECTED BEHAVIOR ----------------------- Expect the query to return the customer record if DQM is not used.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Responsibility: Customer Librarian Superuser 2. Navigation: Customer > Person > Query for a customer type person 3. Notice no results are returned.
BUSINESS IMPACT ----------------------- Due to this issue, users cannot query customers in Oracle Customers Online (OCO).
Changes
Cause
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