Workflow Mailer In Starting Status From Could Not Handle The Control Event -> Java.lang.NullPointerException (Doc ID 2262455.1)

Last updated on MAY 04, 2017

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Workflow Mailer,
converted to Outlook office365 and the Workflow Notification Mailer is in a STARTING state and a series of the following error in the log file:

Stopped with Error
Could not handle the control event -> java.lang.NullPointerException

The issue can be reproduced at will with the following steps:
1. Configured the workflow mailer for Outlook office365.

The issue has the following business impact:
Due to this issue,workflow email notifications cannot be sent.

Cause

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