A ChRM Claim With A Line With An Item For Qty 0 EACH Is Settled As A RMA And Only Errors Out In OM (Doc ID 2262726.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Trade Mgmt claim is created with 2 lines, first line has quantity and amount
and the 2nd line has 0 quantity and 0 amount.  User settles claim as RMA.
User goes to Sales order in order mgmt, clicks on Book order and receives
error message.

Ordered Quantity is required on a booked order line.


Trade Mgmt should already show an error when the claim is kicked off for
approval stating one line has 0 quantity.


Changes

 

Cause

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