Unable To Select Acceptance Name On The Order Lines For Subscription and/or Service Items (Doc ID 2262741.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
Unable to select Acceptance Name on the order lines.

All the required below set ups are completed -
 Enable Fulfillment Acceptance – Yes in OM System Parameters
 Enable Function Security on the menu
  a. Sales Orders: Fulfillment Acceptance
  b. Sales Orders: Update Acceptance Attributes

EXPECTED BEHAVIOR
Expect to be able to enter the Acceptance Name via the Others Tab but unable to do so because it's greyed out.

STEPS
1. Responsibility: Order Management Super User
2. Go to standard sales order form:
3. Order Organizer > Sales Order
4. Enter required Header
5. Go to Line Level
6. Enter order item = <enter subscription or service item>
7. Navigate to Others Tab
8. Go to Folder > Show Field > "Acceptance Name"
9. Observe: "Acceptance Name" field is grayed out.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.