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Unable To Select Acceptance Name On The Order Lines For Subscription and/or Service Items (Doc ID 2262741.1)

Last updated on MARCH 23, 2022

Applies to:

Oracle Order Management - Version 12.0 and later
Information in this document applies to any platform.


Unable to select Acceptance Name on the order lines.

All the required below set ups are completed -
 Enable Fulfillment Acceptance – Yes in OM System Parameters
 Enable Function Security on the menu
  a. Sales Orders: Fulfillment Acceptance
  b. Sales Orders: Update Acceptance Attributes

Expect to be able to enter the Acceptance Name via the Others Tab but unable to do so because it's greyed out.

1. Responsibility: Order Management Super User
2. Go to standard sales order form:
3. Order Organizer > Sales Order
4. Enter required Header
5. Go to Line Level
6. Enter order item = <enter subscription or service item>
7. Navigate to Others Tab
8. Go to Folder > Show Field > "Acceptance Name"
9. Observe: "Acceptance Name" field is grayed out.


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