Unable To Select Acceptance Name On The Order Lines For Subscription and/or Service Items (Doc ID 2262741.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Order Management - Version 12.0 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
Unable to select Acceptance Name on the order lines.

All the required below set ups are completed -
 Enable Fulfillment Acceptance – Yes in OM System Parameters
 Enable Function Security on the menu
  a. Sales Orders: Fulfillment Acceptance
  b. Sales Orders: Update Acceptance Attributes

EXPECTED BEHAVIOR
Expect to be able to enter the Acceptance Name via the Others Tab but unable to do so because it's greyed out.

STEPS
1. Responsibility: Order Management Super User
2. Go to standard sales order form:
3. Order Organizer > Sales Order
4. Enter required Header
5. Go to Line Level
6. Enter order item = <enter subscription or service item>
7. Navigate to Others Tab
8. Go to Folder > Show Field > "Acceptance Name"
9. Observe: "Acceptance Name" field is grayed out.

Cause

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