APP-CSD-209023 Error While Capturing Serial Numbers Against Service Order

(Doc ID 2262949.1)

Last updated on MAY 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Users receive an error while capturing Serial Numbers against service orders

ERROR
-----------------------
APP-CSD-209023: Invalid Installed Base Instance for the Item in the service Order


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Depot Repair
(N) Depot Repair > Depot Workbench
Query SR
Tools > Capture Serial Number
Enter Serial Number

Changes

 

Cause

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