APP-CSD-209023 Error While Capturing Serial Numbers Against Service Order

(Doc ID 2262949.1)

Last updated on MAY 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.


Users receive an error while capturing Serial Numbers against service orders

APP-CSD-209023: Invalid Installed Base Instance for the Item in the service Order

The issue can be reproduced at will with the following steps:
(R) Depot Repair
(N) Depot Repair > Depot Workbench
Query SR
Tools > Capture Serial Number
Enter Serial Number




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