Shipping And Packing Instructions Restricted To 2000 Characters (Doc ID 2263120.1)

Last updated on MAY 08, 2017

Applies to:

Oracle Order Management - Version 12.2.3 and later
Information in this document applies to any platform.

Goal

We are having problems with character restrictions on Shipping/Packing Instructions. Currently it is restricted to 2000 characters and customer is sending more than 2000 characters due to order volume. This is leading to incorrect shipments/packing and is causing chargebacks from customer.

1. Is there a possibility of increasing shipping/Packing instruction characters on base/interface tables to more than 2000 characters?
2. We are using Order Import for importing EDI orders from customer. Can we create these instructions as attachments through Interface tables?
3. Any other suggestions or leading practice to circumvent this problem?
 

Solution

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