Case Folders are not Being Created for Credit Application Created from Order Management Application (Doc ID 2263326.1)

Last updated on MAY 30, 2017

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Data Summary and Data Points

Case folders are failing randomly in workflow with below error.

ERROR
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WF error showing for all the credit applications.

ora-06502: PL/SQL: numeric or value error: character to number conversion error
wf_engine_util.function_call(ar_cmgt_wf_engine.gather_data_points, ARCMGTAP xxxxx,xxxxx, RUN)


STEPS
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The issue can be reproduced at will with the following steps:


1.Created a sales order that goes on hold.

2. Credit Application is created in OCM. 

3. Navigate to workflow administrator

4. Verify the Credit application workflow request.

5. Failing with error

ora-06502: PL/SQL: numeric or value error: character to number conversion error wf_engine_util.function_call(ar_cmgt_wf_engine.gather_data_points, ARCMGTAP xxxxx,xxxxx, RUN)

 

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The issue has the following business impact:
Unable to process any case folder.

Cause

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