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"The End Customer Address is not a valid" Error While Placing Order In iStore (Doc ID 2263333.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Prod: 12.1.3 version, Checkout and Order Placement

Error while placing order in iStore.

ERROR
-----------------------
Copy Quote API: Start
Private API: CREATE_ORDERstart
This site is not a valid site for given Bill to Customer Account/Customer Account.
The End Customer Address is not a valid address for the End Customer or End Customer Contact.
There is an error in order submission.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iStore as a B2B user
2. Checkout
3. Place order

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, some users cannot place orders.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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