Create SR Raises Error Page in Email Center (Doc ID 2263563.1)

Last updated on JULY 09, 2019

Applies to:

Symptoms

On : 12.2.5 version, Other Components

When attempting to create SR via Email Center in the following constellation:

ERROR
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 oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:996)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:783)
at oracle.apps.cs.csz.incident.webui.DefaultPageCO.processRequest(DefaultPageCO.java:378)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:631)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1387)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1003)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:970)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:690)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(Unknown Source)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1003)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:970)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:690)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2889)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2066)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:585)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:473)
at _pages.__oa._jspService(__oa.java:233)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.apps.jtf.cabo.interceptor.JTFWrapperFilter.doFilter(JTFWrapperFilter.java:149)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:527)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
at weblogic.servlet.jsp.PageContextImpl.forward(PageContextImpl.java:159)

STEPS
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The issue can be reproduced at will with the following steps:

1. Sender’s Email Address is unique.
2. Relationship Party is active.
3. 2 Accounts are assigned to customer party
4. Customer party is inactive
5. One account is active, one account is inactive.

Changes

Cause

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