Update Work Request Throws An Error In Maintenance Super User (Doc ID 2263756.1)

Last updated on MAY 09, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Work Execution

When attempting to Update Work Request ,
the following error occurs.

ERROR
-----------------------
Exception Details.
 oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1213)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1478)
at oracle.apps.fnd.framework.webui.OAPageBean.processFormRequest(OAPageBean.java:3401)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2061)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:586)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:474)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Maintenance Super User -> Work Requests -> Search
2.Click on update icon of any work requests in search results.
3.In update work request page, give some value to Additional Description and click on 'Save'
4.Error page is shown.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the Work Request.

Cause

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