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Troubleshooting the DSO Value in the Collections Agent User Interface (IEXRCALL) (Doc ID 2263848.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.

Purpose

The purpose of this document is to assist customers, consulting and support in troubleshooting issues with understanding how the DSO is calculated in the Advanced Collections, Collections Agent User Interface.  Very rarely are issues attributed to a problem in the code, but rather an understanding of how the DSO is calculated and ensuring you have the proper setups in your instance for an accurate calculation.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Overview:
 DSO Formula:
 Show DSO in the Collections Agent Header
 Basis for DSO Calculation:
 Actual DSO code
 Spreadsheet to Verify Your DSO and Metrics
 DSO Calculation Examples

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