Troubleshooting the DSO Value in the Collections Agent User Interface (IEXRCALL)
(Doc ID 2263848.1)
Last updated on JULY 19, 2022
Oracle Advanced Collections - Version 12 and later Information in this document applies to any platform.
The purpose of this document is to assist customers, consulting and support in troubleshooting issues with understanding how the DSO is calculated in the Advanced Collections, Collections Agent User Interface. Very rarely are issues attributed to a problem in the code, but rather an understanding of how the DSO is calculated and ensuring you have the proper setups in your instance for an accurate calculation.
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