Customer Contact Numbers Are Not In Sync between EBS and OTM (Doc ID 2263957.1)

Last updated on MAY 09, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Integrations & Conc. Program

ACTUAL BEHAVIOR
---------------
When the customer contacts Phone numbers are updated in EBS (Customer setup),
they are not sent to OTM.

EXPECTED BEHAVIOR
-----------------------
Whenever the location/address is updated, the location has to interfaced to OTM.
But when the customer contact is updated the information is not sent to OTM.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter Order
2. Process in EBS
3. Interface the Delivery to OTM
4. Update the phone number in the Customer setup
5. Information is not updated in OTM

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the correct information in OM in case, they need to contact the Customer

Cause

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