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Error Message "Invalid Email Address" When Recipients Email Address Ends with ".tech" (Doc ID 2264029.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When trying to send a reply email to xxxxxx.yyyy@zzzz.tech", but when clicking on "Go", in order to send the message, error comes up: Invalid Email Address, please try again.

Same behaviour, when clicking on the "List" in order to associate message to customer contact.

Suspect: This is caused, because email address ends with ".tech".


ERROR
-----------------------
Invalid Email address Please try again



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
[R] Email Center Agent
[N] Navigate to Agent Inbox and Resolve email whose reply contains xxxx.yyyyy@zzzzzz.tech


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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