Unable To Launch The Dispatch Center Form APP-CSF-223257 (Doc ID 2265079.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Dispatch Center

Some users are receiving an error when attempting to launch the Dispatch Center form.

ERROR
-----------------------
APP-CSF-223257: Error in Plan Refresh_Plan Board, ORA-06502: PL/SQL numeric or value error, ORA-06512: at "APPS.CSF_PLANBOARD_TASKS", line 939


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in Field Service
2. Open the Dispatch center form


Cause

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