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Oracle iSupport: Font On Review Page (Doc ID 2265298.1)

Last updated on MARCH 11, 2019

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Fonts in the iSupport review page are the same, so you cannot tell the difference between the question and the answered entered.

EXPECTED BEHAVIOR
-----------------------
In previous Release 12.1.3, users can see the Questions & Answers in different in fonts, which it is very useful when reviewing, before submitting the Service Request.

Steps:

(R) iSupport Employee User
(N) Dashboard > Home > Create Service Request

- Choose an Service Request Type how have "Extended Attributes" (i.e. Warranty Claim)
- Complete the Questions & Answers
- Click Next

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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