Updating Work Order Throws Error "Data Conflict: Please Select A Valid Department And Equipment Combination" (Doc ID 2265567.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to update a work order that has resources against it you get the following error:

Data Conflict: Please select a valid department and equipment combination. Department () does not contain equipment (person)

The issue can be reproduced at will with the following steps:
1. Select Maintenance Super User and go to Web app.
2. Select work orders
3. Select a released work order that has time on it.
4. Select a work order that has a person already assigned to it and make any change to the work order
5. Error is generated


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms